Privacy Policy

Effective Date: November 12, 2024


At STEM-S, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application, website, and associated services (the "Service"). By accessing or using the Service, you consent to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

We collect information from you in the following ways:

Personal Information

When you register for the Service, we may collect personal details such as:

  • Name

  • Email address

  • Phone number

  • Date of birth

  • Gender

  • Payment details (for subscription or purchases)

Device and Usage Information

We collect information about your device and how you interact with the Service, including:

  • IP address

  • Device type and operating system

  • Browser type and version

  • Location data (if location permissions are granted)

  • Usage data (such as pages visited, time spent on the app, and actions performed)

Payment Information

When you subscribe to premium services, we collect payment details through third-party payment processors. STEM-S does not store your credit card or banking details directly. Payment information is handled securely by our payment partners.

User Content

If you upload or share any content on the app (such as notes, questions, or comments), we may collect and store such content. This data is used only for the purpose of providing and improving the Service.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and maintain the Service, including access to premium features, Qbanks, and test series.

  • To process and manage payments, subscriptions, and transactions.

  • To personalize and improve the user experience (e.g., recommending relevant study materials or tests).

  • To communicate with you, including sending updates, promotional offers, or customer support.

  • To detect and prevent fraud, abuse, or violations of our terms and conditions.

  • To analyze trends and user behavior to enhance the quality and functionality of the Service.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

With Service Providers

We may share your personal data with trusted third-party vendors or service providers that perform services on our behalf (such as payment processors, cloud storage providers, or analytics services). These third parties are required to protect your information and use it only for the specific purposes outlined by STEM-S.

Legal Requirements

We may disclose your information if required by law or in response to a legal request, such as a subpoena, court order, or government investigation. This may include sharing information with regulatory bodies or law enforcement agencies if necessary to comply with applicable laws.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of STEM-S’s assets, your personal information may be transferred as part of the transaction. We will ensure that the new entity adheres to the privacy practices outlined in this Privacy Policy.

4. Data Retention

We retain your personal data for as long as your account is active or as needed to fulfil the purposes for which it was collected. If you request that your account be deleted, we will make reasonable efforts to remove your personal data from our systems, subject to any legal obligations to retain certain information.

5. Your Rights and Choices

You have the right to control your personal information. Depending on your jurisdiction, you may have the following rights:

Access and Update

You can review, update, or correct your personal data through your account settings or by contacting us at [support@stem-s.com].

Data Deletion

You may request to delete your account and personal data. Please note that deleting your account may result in loss of access to premium content or features.

Opt-Out of Marketing Communications

You can opt-out of receiving marketing or promotional communications from us at any time by clicking the "unsubscribe" link in the email or by contacting us directly.

Data Portability

You may request a copy of your personal data in a structured, commonly used format, and transfer it to another service provider.

Withdraw Consent

If you have provided consent for the processing of your personal data, you have the right to withdraw that consent at any time. However, this will not affect the lawfulness of processing based on consent before its withdrawal.

6. Data Security

We implement reasonable security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and secure payment gateways. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience with the Service. Cookies are small data files stored on your device that help us remember your preferences, personalize content, and analyze usage patterns. You can manage or disable cookies through your browser settings, but this may affect your ability to use some features of the Service.

8. Third-Party Links

The Service may contain links to third-party websites or services. STEM-S is not responsible for the privacy practices or content of those external sites. We encourage you to read the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our Service is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible. If you are a parent or guardian and believe we may have collected information about your child, please contact us immediately.

10. International Data Transfers

If you are located outside of India, please be aware that your information may be transferred to and processed in India, where our servers are located. By using the Service, you consent to the transfer of your information to India and other countries where data processing may occur.

11. Changes to this Privacy Policy

STEM-S reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Email: support@stem-s.com
Address: 12-E, Sharanam-IX, Near Super Society, Jodhpur, Ahmedabad-380015